Mews support for hotels across the UK and Ireland
Hands-on Mews support from a preferred Mews consultant. EHM configures, trains, integrates and fixes, working directly in your system so your team can get on with running the property. We support hotels, hostels and resorts across the UK and Ireland from our base in Edinburgh.
What our Mews support covers
- Ongoing support by email or in live one-to-one sessions. We go into the system and fix it rather than talking you through it.
- Implementation and deployment, including migration from another PMS: discovery, configuration, data migration, go-live and the weeks after it.
- Reconfiguration and streamlining of rate plans, spaces, products, billing automations and reporting.
- Training and one-to-one user support for reception, reservations, finance and management.
- System updates, keeping your configuration current as Mews releases new features.
- Integrations with revenue, guest messaging, channel, booking engine and payment systems.
- Custom API builds where an off-the-shelf integration does not exist or does not do what the property needs.
- Mews POS support alongside the PMS: till and product configuration, payment setup and the POS to PMS links.
How Mews support is bought and delivered
Support is available on a consumption basis, billed for time used in 15-minute increments with no minimum commitment, or on a retainer, where a set fee covers an agreed number of support hours each month. You can raise everything by email, or work with us in live one-to-one screen-shared sessions, or use a mix of both. Every agreement carries a response-time SLA agreed with you when it is set up. Support runs during UK office hours.
Mews support FAQ
Who provides Mews support in the UK?
EHM provides Mews support to hotels, hostels and resorts across the UK and Ireland. We are a preferred Mews consultant and an accredited installer, based in Edinburgh, and we support properties from single sites to multi-property groups.
Can someone make the changes in our Mews system for us?
Yes. This is the main reason owners come to us. We work directly in your system and make the change ourselves, whether that is a new rate plan, a space or product configuration, a billing automation, a report or a correction after something has gone wrong.
What does Mews support cost?
Two models. On a consumption basis you are billed for time used, in 15-minute increments, with no minimum commitment. On a retainer basis a set fee covers an agreed number of support hours each month. Rates are set out in your proposal, and most properties start on consumption and move to a retainer once usage settles.
Do you provide out-of-hours Mews support?
Not at present. Our Mews support runs during UK office hours. Every agreement includes a response-time SLA, agreed with you when the agreement is set up rather than imposed as a standard tier.
How is support delivered, by email or by meeting?
Whichever suits your team. Some clients raise everything by email and let us work through it. Others prefer live one-to-one sessions, where we share screens, make the changes together and train the user at the same time. Most use a mix of both.
Do you support Mews POS as well as the Mews PMS?
Yes. We deploy and support Mews POS alongside the PMS, including till and product configuration, payment setup and the links between point of sale and the property management system.
Can you integrate other systems with Mews?
Yes. We integrate revenue management, guest messaging, channel, booking engine and payment systems with Mews, and we assist with the build of custom API connections where an off-the-shelf integration does not exist or does not do what the property needs.
We already run Mews but it was set up badly. Can you fix it?
Yes. Reconfiguration is a large part of what we do. We audit how the system is set up against how the property actually operates, then rebuild the configuration so the two match, and retrain the team on the corrected setup.
Request Mews support or contact EHM. EHM, 21a Rutland Square, Edinburgh EH1 2BB.